Collection of personal information
The types of personal information CASS will collect from you will depend on the circumstances in which that information is collected. It may include: your name, date of birth, contact details such as current and previous address, telephone numbers, email address, occupation, details of shareholdings, information required for recruitment purposes, information required to open or maintain a trading account with CASS or otherwise do business with us, including your bank account details, information obtained through credit checks, information from prior dealings with CASS and statistical information on the use of the CASS website, such as your IP address, dates and times of visits.
We collect personal information through various means including: our websites, use of social media, orders for and provision of products, services or support, employment applications, third party service providers, credit checks, credit assessments and debt recovery actions, warranty claims, feedback from customers, our shareholder registry, responses to surveys or research conducted by us, and entries into competitions or trade promotions.
If you do not provide us with the information we request, we may not be able to fulfill the applicable purpose of collection, such as to supply products or services to you or to assess your application for employment.
Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
Use and disclosure of personal information
Our main purposes for collecting, holding, using and disclosing personal information are to: supply and obtain products or services; respond to enquiries; assess and process warranty claims; assess employment applications; undertake research and surveys, and analyse statistical information; conduct trade promotions; comply with legislation and regulations; comply with our policy requirements including in relation to occupational health and safety, diversity, workers compensation, Fair Work Act and environmental matters; to inform you of changes to our business and our products; and for marketing purposes, including to assist in developing our website.
We generally explain at the time we collect personal information how we will use or disclose that information. We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws. In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate and organisations that provide services to us (eg, our alliance partners).
Disclosure of information outside the jurisdiction of collection
We may disclose personal information collected in Australia and New Zealand outside of the jurisdiction. In the conduct of our business, we transfer to, hold or access personal information from various countries outside Australia and New Zealand including but not limited to Russia, China, North America and India.
Our website privacy practices
Links to other websites
Accessing and correcting the information we keep about you
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Office of the Information Commissioner.